Bureaucrats get a bad rap, but they deserve more credit − a sociologist of work explains why
- Bureaucrats are often misunderstood and receive a bad rap, but they deserve more credit for upholding critical ideals such as expert knowledge, equal treatment, and serving others.
- Bureaucrats represent a set of ideals that prioritize rational action, impersonal decision-making, and the advancement of the public’s interests over personal preferences or favors.
- According to Max Weber, bureaucrats are experts who rely on specialized training and follow rules and procedures aimed at achieving rational outcomes, rather than relying on personal opinions or biases.
- The author, a sociologist of work, has observed that bureaucrats in various roles, such as those involved in procurement, transportation security, and education, consistently demonstrate these ideals and prioritize the welfare of all individuals.
- With proper accountability mechanisms, democratic control, and sufficient resources, bureaucrats can uphold critical ideals and serve the public interest, making them essential safeguards against dilettantism, favoritism, and selfishness.
It’s telling that U.S. President Donald Trump’s administration wants to fire bureaucrats. In its view, bureaucrats stand for everything that’s wrong with the United States: overregulation, inefficiency and even the nation’s deficit, since they draw salaries from taxpayers.
But bureaucrats have historically stood for something else entirely. As the sociologist Max Weber argued in his 1921 classic “Economy and Society,” bureaucrats represent a set of critical ideals: upholding expert knowledge, promoting equal treatment and serving others. While they may not live up to those ideals everywhere and every day, the description does ring largely true in democratic societies.
I know this firsthand, because as a sociologist of work I’ve studied federal, state and local bureaucrats for more than two decades. I’ve watched them oversee the handling of human remains, screen travelers for security threats as well as promote primary and secondary education. And over and over again, I’ve seen bureaucrats stand for Weber’s ideals while conducting their often-hidden work.
Bureaucrats as experts and equalizers
Weber defined bureaucrats as people who work within systems governed by rules and procedures aimed at rational action. He emphasized bureaucrats’ reliance on expert training, noting: “The choice is only that between ‘bureaucratisation’ and ‘dilettantism.’” The choice between a bureaucrat and a dilettante to run an army − in his days, like in ours − seems like an obvious one. Weber saw that bureaucrats’ strength lies in their mastery of specialized knowledge.
I couldn’t agree more. When I studied the procurement of whole body donations for medical research, for example, the state bureaucrats I spoke with were among the most knowledgeable professionals I encountered. Whether directors of anatomical services or chief medical examiners, they knew precisely how to properly secure, handle and transfer human cadavers so physicians could get trained. I felt greatly reassured that they were overseeing the donated bodies of loved ones.
Weber also described bureaucrats as people who don’t make decisions based on favors. In other forms of rule, he noted, “the ruler is free to grant or withhold clemency” based on “personal preference,” but in bureaucracies, decisions are reached impersonally. By “impersonal,” Weber meant “without hatred or passion” and without “love and enthusiasm.” Put otherwise, the bureaucrats fulfill their work without regard to the person: “Everyone is treated with formal equality.”
The federal Transportation Security Administration officers who perform their duties to ensure that we all travel safely epitomize this ideal. While interviewing and observing them, I felt grateful to see them not speculate about loving or hating anyone but treating all travelers as potential threats. The standard operating procedures they followed often proved tedious, but they were applied across the board. Doing any favors here would create immense security risks, as the recent Netflix action film “Carry-On” − about an officer blackmailed into allowing a terrorist to board a plane − illustrates.
Advancing the public’s interests
Finally, Weber highlighted bureaucrats’ commitment to serving the public. He stressed their tendency to act “in the interests of the welfare of those subjects over whom they rule.” Bureaucrats’ expertise and adherence to impersonal rules are meant to advance the common interest: for young and old, rural and urban dwellers alike, and many more.
The state Department of Elementary and Secondary Education staff that I partnered with for years at the Massachusetts Commission on LGBTQ Youth exemplified this ethic. They always impressed me by the huge sense of responsibility they felt toward all state residents. Even when local resources varied, they worked to ensure that all young people in the state − regardless of sexual orientation or gender identity − could thrive. Based on my personal experience, while they didn’t always get everything right, they were consistently committed to serving others.
Today, bureaucrats are often framed by the administration and its supporters as the root of all problems. Yet if Weber’s insights and my observations are any guide, bureaucrats are also the safeguards that stand between the public and dilettantism, favoritism and selfishness. The overwhelming majority of bureaucrats whom I have studied and worked with deeply care about upholding expertise, treating everyone equally and ensuring the welfare of all.
Yes, bureaucrats can slow things down and seem inefficient or costly at times. Sure, they can also be co-opted by totalitarian regimes and end up complicit in unimaginable tragedies. But with the right accountability mechanisms, democratic control and sufficient resources for them to perform their tasks, bureaucrats typically uphold critical ideals.
In an era of growing hostility, it’s key to remember what bureaucrats have long stood for − and, let’s hope, still do.
Michel Anteby was during a decade a member of the Massachusetts Commission on LGBTQ Youth and a former Vice-Chair, and then Chair of the Commission.